Terms of Use
For All Hands. Last updated: 4 October 2026.
These terms are the agreement between you and Harfred Labs ("we", "us") for your use of All Hands (the "app", including the website, the apps for iPhone and Android, and the online features such as offices, challenges and friends). By installing or using the app you accept them. If you do not accept them, please do not use the app. Please also read our Privacy Policy, which explains what we do with your information.
Who can use All Hands
You must be old enough to agree to these terms where you live. If you are younger than that, a parent or guardian must agree for you and look after how you use the app, including anything you buy. Offices run by a school or workplace are run by that organisation, which is responsible for who it invites.
Using the app
We grant you a personal, non-exclusive, non-transferable licence to use All Hands on devices you own or control, for as long as you comply with these terms. You may not sell, rent or sublicense the app, and you may not reverse-engineer it except to the extent your local law says you may regardless of an agreement like this one.
Acceptable use
You agree not to use All Hands to:
- break the law, or help anyone else break it;
- store or share content you have no right to store or share;
- upload malware, or attempt to gain unauthorised access to our systems or anyone else's;
- interfere with the app's operation, or place an unreasonable load on our servers;
- harass, threaten, bully or impersonate anyone, including by using a real person's name or likeness to hurt or mislead;
- choose a name, job title, desk slogan or office name that is offensive, hateful, sexual, or reveals someone's private information;
- cheat, or tamper with fights, replays, results or rankings, or use bots or other automation to play for you.
If you do any of these we may suspend or end your access, with notice where it is practical to give it.
Your content
Anything you create in All Hands remains yours. We claim no ownership of it.
If the app offers a feature that stores or shares your content, you give us only the permission needed to operate that feature for you — to store, transmit and display your content back to you and to anyone you choose to share it with. That permission ends when you delete the content or stop using the app. We do not use your content to train models, and we do not sell it.
You are responsible for your content, including having the rights to it. We do not routinely review it, but we may remove content we are legally required to remove.
Your account
Where All Hands offers accounts, you are responsible for keeping your sign-in details secure and for activity under your account. Tell us promptly at harfredlabs@gmail.com if you think someone else is using it. You may close your account at any time.
Offices, friends and other players
Offices, friend links, challenges and spectating let you play with people you know. You are responsible for what you put in the game that others can see, such as your name, job title, desk slogan and the name of an office you start. We filter some of it automatically, but filters miss things. You can report or block another player from within the app, an office admin can remove members, and we may remove content or end access when these terms are broken. Reports are reviewed, and we aim to act on serious ones promptly. Email harfredlabs@gmail.com if you need to reach us about a player or an office.
Fights between players are recorded as replays so results can be checked. Replays, results, rankings and titles are part of the game and are shown to the people you play with.
Virtual items, hours and levels
In-game "hours", levels, titles, moves, outfits and other items are a licence to use features inside All Hands, not property. They have no cash value, cannot be sold, traded or transferred, and are not redeemable for money. We may adjust, rebalance or retire items to keep the game fair, and we will not reduce what you have paid for without a fair remedy. Looks and moves never change a fighter's stats, and nothing you buy makes you stronger.
Purchases and subscriptions
Where All Hands offers paid features, purchases are processed by Apple or Google under their own terms — we never handle your payment details. Prices are shown before you buy.
A subscription renews automatically until you cancel it, and you cancel through your Apple or Google account settings rather than through us. Refunds are handled by whichever store you bought from, under that store's refund policy, and we cannot issue a refund on their behalf. Where your local consumer law gives you refund or cancellation rights, nothing here removes them.
An office plan is bought by an office admin with their own Apple or Google account, and it applies to that office. It renews until it is cancelled in that store account. If it ends, the office goes back to the free plan: nothing is deleted and nobody is removed, but features of the plan stop and new members may be limited to the free office size. An admin can hand an office to another member, but the subscription stays with the account that bought it until it is cancelled there.
Availability and changes
We aim to keep All Hands available and working, but we do not promise it will be uninterrupted or error-free. We may change, suspend or discontinue features. If we discontinue a feature you paid for, or the app itself, we will give reasonable notice and, where required, a proportionate refund.
The app may update itself to fix problems or deliver improvements.
Backups
Keep your own copies of anything important. Where the app stores data locally, uninstalling it deletes that data, and we cannot recover it. Where a sync or backup feature exists we will take reasonable care of your data, but we do not guarantee against loss.
Our content and licence
The app, including its software, artwork, characters, music, sound effects, voices and text, belongs to Harfred Labs or its licensors and is protected by copyright and other laws. Some music and voices in the app are generated with AI tools under licences that allow commercial use. These terms give you the licence above and no other rights to them. You may share short clips and replays of your own play, including on social media, as long as you do not suggest we endorse you and you follow these terms.
Disclaimers
All Hands is provided "as is". To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms excludes a guarantee, warranty or right that your local consumer law does not permit us to exclude — in Australia, for example, the Australian Consumer Law guarantees apply regardless of anything written here.
Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, loss of profits, or loss of data arising from your use of All Hands. Where we are liable, our total liability is limited to the greater of the amount you paid us for the app in the twelve months before the claim, or AUD $100.
This section does not limit liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not permit us to limit.
Responsibility for other players and third parties
Other players, office admins and the people you meet through friend links are not employed or controlled by us. We are not responsible for what they say or do, for content they add, or for disputes between players or between an office and its members. We do not promise to monitor everything that happens in the app, and not acting on something is not an approval of it. You play against and alongside other people at your own risk, and you are responsible for deciding who you invite or accept.
The app may link to or rely on services run by others, for example the App Store, Google Play, your network or hosting and delivery providers. We are not responsible for those services or their terms.
Our rights to act
We may remove content, limit features, suspend or end access, or close an office, when we reasonably think it is needed to keep players safe, to follow the law, to protect the app or other people, or because these terms were broken. Where it is practical we will say why and how to ask us to review it.
If you cause us loss
To the extent the law allows, you agree to cover reasonable losses, costs and claims we suffer because you broke these terms, used the app unlawfully, or posted something you had no right to post. This does not apply to the extent the loss was caused by us.
Beta and early features
Some versions and features, such as test builds shared through TestFlight or Google Play testing, are early. They may be unfinished, change or be removed without notice, and may lose data. Use them knowing that, and tell us what you find at harfredlabs@gmail.com.
Apple and Google
If you got All Hands from the App Store or Google Play, you and we are the parties to this agreement, not Apple or Google. Apple and Google have no obligation to provide maintenance or support for the app and are not responsible for any claim about it, including product liability claims, a failure to meet a legal requirement, or a claim that the app infringes someone's intellectual property. Any refund for something you bought from a store is handled under that store's policy. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You must also follow the terms of the store you use, and you confirm you are not in a country under a government embargo or on a list of restricted parties.
Ending this agreement
You may stop using All Hands and delete it at any time. We may end this agreement if you materially breach these terms. Provisions that by their nature should survive — your content ownership, disclaimers, liability limits — do.
Changes to these terms
We may update these terms, and the date at the top changes when we do. The current version is always on this page. If a change materially reduces your rights we will tell you in the app before it takes effect, and continuing to use the app afterwards means you accept the new terms.
General
These terms and the Privacy Policy are the whole agreement between you and us about the app. If a part of them cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms; we may transfer ours if we sell or reorganise the business, and will tell you if it affects you. We are not responsible for a delay or failure caused by something outside our reasonable control, such as an outage at a hosting, network or store provider. We may give you notice in the app or by email.
Governing law
These terms are governed by the laws of Victoria, Australia, and the courts of Victoria (and the federal courts sitting there) have jurisdiction, except that you keep any rights you have under the mandatory consumer law of the country where you live, and you may bring a claim in the courts there.
Complaints and contact
Questions about these terms, a complaint, or a report about another player: harfredlabs@gmail.com.