Delete your All Hands account

You can delete your All Hands account and the data tied to it yourself, inside the app, in under a minute.

How to delete your account in the app

1. Open All Hands and go to Settings.
2. Choose Delete my account, at the bottom, under the Terms of Use and Privacy Policy links.
3. Read what will happen, type DELETE to confirm, and tap Delete my account.

It happens straight away. Your account stops working at once, the app clears this device and opens again as if freshly installed. If you have more than one player saved on the device, only the one you delete is removed.

Cancel any Office plan subscription in your App Store / Google Play settings. Deleting your account does not cancel a subscription, and the store keeps billing you until you do. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile picture, then Payments & subscriptions.

What is deleted

• Your profile: player name, fighter look, and settings stored on our servers.
• Your Annual Leave balance and history, unlocks, titles and Career progress.
• Your friends list, friend requests, friend links, blocks you made, and pending challenges.
• Your place in offices, Showdowns and lobbies, and the fights you played alone or against the AI.
• Push notification tokens linked to your account.
• Offices you own that nobody else is in.

What changes rather than disappears

• Fights you played against other people stay in their history and standings, but your name, look and details are removed and they show “Former colleague”.
• If other people are in an office you own, it passes to its longest-standing admin, or its longest-standing member if there is no other admin.

What may be kept

• A record of each store purchase (the store’s receipt number, the product, the date and the amount), with no name or account on it, which we keep to meet tax and store refund requirements.
• Short-lived server logs, kept for a short period for security and diagnostics and then discarded. They record that an account was deleted, never whose.

If you can’t use the app

If you no longer have the app or the device, email harfredlabs@gmail.com with the subject “Delete my All Hands account”. Tell us your player name and the code of any office you belong to so we can find your account, and write from the address you can show is yours. We confirm by reply and delete your account within 30 days of your request.

Delete part of your data

You can also ask us to delete only some of your data, such as your replays, without deleting your account. Use the same email address and say what you want removed.

Data that stays on your own device is removed when you delete the app. See our privacy policy for the full picture.